CUSTOMER SERVICES CONTACT
Contact or WhatsApp us at +6012-205 5677 Customer Services representatives are available Monday to Friday (11am - 6pm) Except Weekends, and Public Holiday, and will be happy to assist you.


DAMAGED PARCELS
If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.


DAMAGED GOODS
We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please let us know straight away by contacting us. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.

1. Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.
2. Please retain the product, box, and all packaging until instructed by us.

Although we dedicate our utmost attention to our shipping and warehousing process, wine is a perishable product, and mistakes can happen. If you find that you have received a damaged bottle or a ‘corked’ wine, let us know and we will be happy to replace it.


WRONG GOODS
If you have received an incorrect item in your order, let us know straight away by calling us.


LOST GOODS
In the unlikely event that goods are misplaced on their way to you, Spirits Shops .Com will ensure a replacement is sent directly to you, if available.